FAQs

Have your products been tested for safety?

Yes, our products have Cosmetic Product Safety Reports (CPSR) which confirm to the EU Regulation EC1223/2009 required to legally sell our products.

Are any of your ingredients tested on animals?

We actively search out ingredients which have not been tested on animals and only engage with suppliers who follow the same ethos.

Are your products suitable for sensitive skin?

Our products are suitable for sensitive skin however, some essential oils contain natural allergens.  If you experience sensitivity whilst using a product, please discontinue use.  All relevant allergens are detailed on the label.

Do you ship outside of the UK?

We now ship Worldwide. 

Do you add preservatives to your products?

Yes, in some of our products we use a natural preservative which has no Parabens, no Phenoxyethanol, no isothiazolones and no Formaldehyde.

Do you offer refunds?

We offer refunds if a product is damaged or faulty and we will pay the postage for it to be returned.  If you change your mind about your purchase and the packaging is intact, we will make a refund however, we will not be responsible for the postage to return the item.

Are your Shea butters suitable for all skin types?

Yes, the Shea Body butters are suitable for all skin types.

Can the Shea Body butters be used on my face/in my hair? 

Our Shea Body butters are excellent moisturisers and are great for the face. Although suitable for use in hair, the butters work best with afro hair types.